Ticket FAQ

Shamb2014Web (74 of 94)

General Ticket FAQs

Do you have tickets in stores? Where can I find tickets?
Are there other fees?
Do you ship to the US?
Will I get to keep my ticket?
What if my ticket is damaged, lost or stolen?
If I can’t make it to the festival, can I return my ticket for a refund?
I want to purchase a ticket from someone online. Can you tell me if a ticket I found is valid?
Will there be tickets at the gate?

Order FAQs

Can I pay with my credit card?
Can I buy a ticket for a friend or can someone buy a ticket for me with their Paypal account?
My order says ‘pending’. What does that mean?
What does 'unconfirmed’ mean?
I don’t know if my order went through. How can I check?
I didn’t receive a confirmation email but my account was charged
I placed two orders by mistake! What should I do?

Will Call FAQs

What is Will Call?
How do I pick up my ticket from Will Call?
Can a friend or someone I sold my ticket to pick up a ticket under my name at Will Call?
Buy Tickets

Get Your Tickets for Shambhala 2014

Six unique stages, over 300 acts, free camping, 3 days of fun on the farm.

Comments

    • Avatar of Andy

      Andy

      April 3, 2014

      Hey Sam,

      Once your ticket has been shipped out, you will receive a Canada Post tracking number via email. You will be able to track your package via the Canada Post website with this number.

      We are currently processing December orders. If you placed your order in October or November and haven’t received a tracking number yet, please email sales@shambhalamusicfestival.com and we can provide you with additional details regarding the status of your order.

      Please include your PayPal transaction ID in your email as it will help us to assist you more quickly.

      Let us know if you need anything else.

      Andy

  1. Avatar of Colin Gregory Stone

    Colin Gregory Stone

    April 6, 2014

    i haven’t received my ticket as of yet but on my email there is no tracking number and also said unconfirmed address, now its confirmed would that have made a difference?

    • Avatar of Andy

      Andy

      April 7, 2014

      Hey Colin,

      Once your tickets have been sent out, you will receive a separate notification specifically stating that your order has been shipped. This notification will include a tracking number allowing you to follow your order to its destination. I suspect that you are currently just reviewing your initial PayPal transaction receipt and that your order hasn’t been shipped yet. We are currently shipping out January’s orders and are making it through about one month per week now.

      Confirmed versus unconfirmed makes no difference on our end, we would ship either regardless as we do send them via registered mail.

      If you placed your order for shipping within Canada, and you placed it in December or earlier, please email sales@shambhalamusicfestival.com and they will be able to provide you with more specific details. Remember to include your PayPal transaction ID in your email so they can assist you more efficiently.

      Thanks Colin,

      Andy

    • Avatar of Andy

      Andy

      June 16, 2014

      Although we’re firming up the deadlines right now, it’s looking like it will be July 1st when we switch all orders to will-call.

  2. Avatar of Tibby Tiblet

    Tibby Tiblet

    July 6, 2014

    Is it possible to pay the extra fee to have my ticket mailed to me in the US instead of will-call? I already purchased my early-bird ticket.

    • Avatar of Andy

      Andy

      July 7, 2014

      Unfortunately our US shipping deadline has already passed and we are unable to mail tickets to the US anymore.

  3. Avatar of Sherr Bear

    Sherr Bear

    July 9, 2014

    I was wondering I ordered my tickets right before July Started ( 3 of them) and I will only be at the address I put to mail them to until July 30th. will they be here by then? have they already been shipped or is switching them to will call an option. I just don’t want to stress out about it. please let me know :)

    • Avatar of Andy

      Andy

      July 9, 2014

      Hey Sherr, I just checked your order and it has been shipped and is in-transit right now (usually will only take 3 to 5 days to get there). I will email you another copy of your tracking information.

  4. Avatar of wafflesyum

    wafflesyum

    July 14, 2014

    How can one transfer a ticket (what is the process and are there any deadlines and regulations)?

    • Avatar of Andy

      Andy

      July 17, 2014

      If you have a physical ticket, no transfer is necessary. If you purchased a ticket which is being held at will-call, you can provide authorization for the other individual to pick up your order according to the process outlined on our will-call FAQ at:

      http://www.shambhalamusicfestival.com/ticket-faq/#willcall

      We do inform potential buyers to exercise extreme caution when purchasing tickets from third-parties as we cannot provide any assurance that the tickets will be valid or unclaimed when they come to get them. The first person to claim will-call tickets with the appropriate documentation will be the only one we distribute tickets to. Future attempts to claim the same order will be denied.

  5. Avatar of David Hiebert

    David Hiebert

    July 15, 2014

    Hi there, I was hoping on being there for Saturday night and Sunday, is there a ticket classification for that and how much money would it be?

  6. Avatar of David Hiebert

    David Hiebert

    July 15, 2014

    Along the same lines, is there a way I could maybe volunteer, to be there on the Saturday night and Sunday morning.

    • Avatar of Andy

      Andy

      July 16, 2014

      Hey David, there are some teams still available for volunteering, but they usually require at least 3 days of work. We don’t do Saturday and Sunday entry, but Sunday entry is available starting 6AM Sunday morning for $140.

      If you are interested in applying to be a volunteer, please fill out an application and if you are approved, our HR team will reach out to you.

      http://www.shambhalamusicfestival.com/working/

  7. Avatar of elijemidia

    elijemidia

    July 16, 2014

    Hi!! i just had a person buy my ticket for me off the website, because i do not have a credi/debit card. If their name is on the paypal account, how do i claim this ticket?

  8. Avatar of CaRo Rizzo

    CaRo Rizzo

    July 16, 2014

    Hi lovelies. I want to purchase a ticket from a girl from Colorado. I live in Whistler BC. I want to know how “safe” is the paypal transfer and how do I know the ticket exists before I send the money, and what type of confirmation do I get after she gets the money. Also when I get the ticket in will call, is there any specific steps I need to follow or can I line up with my friends until we get to the gate?
    much love xoxo

    • Avatar of Andy

      Andy

      July 17, 2014

      Hi Caro,

      We suggest to exercise extreme caution when buying tickets from third parties. We are unable to verify if tickets are valid and would not be able to ensure validity at the time you come through the gate. If you trust the individual you are purchasing tickets from, you can follow the steps listed on our Will-call FAQ at http://www.shambhalamusicfestival.com/ticket-faq/#willcall

      Please note that only the first person claiming the tickets will receive them and if the original purchaser picks up their tickets, then you will not be able to claim them.

      • Avatar of CaRo Rizzo

        CaRo Rizzo

        July 17, 2014

        Thanks Andy.
        Well can I verify with you if the name of the person exists in your lists of Will Call?? Isn’t that the best way to do it? I’m sure they have a confirmation number from their purchase. I would think you are able to change your records if a ticket is on WillCall since the purchaser doesn’t have a hard copy ticket. Any ideas of how to make this more efficient?

        Also, if my friend is paying with his paypal account, do I need his info to be on my binder as well?

        thanks a million xoxo

  9. Avatar of Brianna Allen

    Brianna Allen

    July 19, 2014

    Hello hello!
    We are planning to do the camping on Wednesday (the 6th) so when we pay the $80 do we still have to pay the $40 to camp on Thursday as well?

    • Avatar of Andy

      Andy

      July 19, 2014

      Hi Brianna,

      If you are arriving on Wednesday, you will be required to pay $80 per guest for early entry.

      You will only need to pay the additional car-camping fees if you wish to camp with your vehicle. You are allowed to park your vehicle in Free Parking and then setup your tent in the Starlight, Sunshine, or Metta Camp zones for no additional charge. If you wish to camp with your vehicle, then yes, your total additional car-camping fees would be $40 ($80 for oversized vehicles) in the Starlight zone, and $20 ($40 for oversized vehicles) in the Sunshine zone.

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