We don’t have physical ticket stores – Tix are available right here on our website only. Make sure your Paypal account is up to date – all orders are processed through Paypal. You must have an active Paypal account to complete your purchase.

No. Tickets generally sell out before the festival, and we don’t have festival passes available at the gate.We do have a special Sunday Pass available for purchase on Sunday, August 11th only.

5% GST and shipping & handling are applied to all orders.

If you’d like to arrive before Friday, August 9th at 8am, Early Entry Rates will apply.

Tenting is free, but if you wish to Park & Camp (have your vehicle at your campsite instead of Free Parking), you will need to purchase a Parking Pass for your desired Camp Zone.

Click here for more details on Camping & Parking.

YES! Your holographic ticket is a keepsake! After we scan your ticket at the gate, we give it right back to you.

We can’t replace or reimburse lost or stolen tickets. From the moment you sign for your ticket, your ticket is your responsibility.If your ticket has been damaged or destroyed, contact us at sales@shambhalamusicfestival.com as soon as possible. While we can’t issue a refund, we may be able to issue a replacement in exceptional situations. We look each case of damaged or destroyed tickets individually.

No. We have a no refund policy (and pretty much any festival you attend has the same policy). Unused tickets from previous years are not valid for the current year’s festival.

In the case of extenuating circumstances (emergency or catastrophe), we may be able to refund your ticket, but there is no guarantee. We’ll need the full details of what happened emailed to sales@shambhalamusicfestival.comto make an assessment. All cases are addressed individually.

The only way to be 100% sure you are making a safe, secure purchase of a valid ticket is by getting your ticket from our website.

We can’t guarantee the validity of tickets bought from 3rd parties (on kijiji, craigslist or other ticket resellers) or release any information about the order. You purchase from an individual or re-seller at your own risk.

You can reduce risk by taking the following steps:

Please be cautious! We cannot be of any assistance in private transactions.

Yes. If your credit card has been linked to your Paypal account, you can select it as your method of payment.

LIMIT THREE (3) tickets per person.

Any suspicious orders (incl unapproved multiple orders) will be investigated by Ticket Administration and may result in all orders under that name being canceled.

If you need to place an order for more than 3 tickets (for a wedding, theme camp, or other group), drop us a line at sales@shambhalamusicfestival.com to let us know what’s up.

Sure, but keep in mind that we ship the tickets to address associated with the order. If you order for your friend or a friend orders to you – double check the shipping address. Paypal will automatically fill in the default address for the account holder.

It can up to 10 days for Paypal to transfer the money from your bank account. Your order is still totally valid – it just takes time for the funds to transfer to where they need to be.

That is your address status.

If you’ve changed your address recently or if your info in Paypal is different from the address associated with your payment method, it will show up as “unconfirmed”. Just double check that your shipping address is correct. If it needs to be adjusted, email sales@shambhalamusicfestival.com.

You should get transaction receipt from PayPal in your inbox right after you complete your order. You can also check your PayPal transaction history.

Does your Paypal account have your most up to date email address? Your receipt will have been mailed to whichever email you have selected as the “primary email address” for your account. If you’ve checked that your email address is correct and there’s no transaction record, please email us right away at sales@shambhalamusicfestival.com with your full name so we can look into what happened.

Oops! Don’t worry, just email us at sales@shambhalamusicfestival.com to let us know what happened.Generally we don’t do refunds, but if you pressed the submit button twice or the computer messed up, we can reverse the accidental order.

Let us know as soon as you notice the error so your order doesn’t get labeled as “suspicious” for ordering more than our limit.

Shipping is $11 per order. Handling is $6 per ticket. 5% GST is charged on S&H.

All orders, including tickets held at Will Call, are subject to the same service fees.

No. All International orders including US orders are held at Will Call for pick up at the festival.

Email sales@shambhalamusicfestival.com with your order information and the correct/upadated address as soon as possible – if your order is shipped before you contact us with the updated information, it’ll be sent back to our office. If it gets sent back and you want us to reship it, the reshipment fee will apply.

Tracking Info is sent to the email address associated with your Paypal account once your order has been received by the post office. After you get your tracking info, you should have your order within a week. Please check your email regularly for your tracking notification.

Tix are shipped registered mail, so you’ll have to sign for your package when it arrives. If you don’t pick up you order within 10 business days, it’ll be sent back to our office.

If you have any concerns about your order, please contact sales@shambhalamusicfestival.com.

If your order has been sent back to our office, you have two options:

1. Have the order reshipped to you for $15+GST
2. Have your order registered for pick up at Will Call at no additional charge.

To arrange having your order reshipped (or if you have any other questions about your returned order), please email sales@shambhalamusicfestival.com.

Please note: We will not reship tickets after July 1st. Any unclaimed returned tickets after that point will be automatically registered at Will Call.

Back to Questions

QWhat is Will Call?

A

Back to Questions

QHow do I pick up my ticket from Will Call?

A

Back to Questions

QI'm afraid of losing my ticket. Can I register it at Will Call instead?

A

Back to Questions

QCan a friend or someone I sold my ticket to pick up a ticket under my name at Will Call?

A

Back to Questions