Ticket FAQ

Shamb2014Web (74 of 94)

General Ticket FAQs

Do you have tickets in stores? Where can I find tickets?
Are there other fees?
Do you ship to the US?
Will I get to keep my ticket?
What if my ticket is damaged, lost or stolen?
If I can’t make it to the festival, can I return my ticket for a refund?
I want to purchase a ticket from someone online. Can you tell me if a ticket I found is valid?
Will there be tickets at the gate?

Order FAQs

Can I pay with my credit card?
Can I buy a ticket for a friend or can someone buy a ticket for me with their Paypal account?
My order says ‘pending’. What does that mean?
What does 'unconfirmed’ mean?
I don’t know if my order went through. How can I check?
I didn’t receive a confirmation email but my account was charged
I placed two orders by mistake! What should I do?

Will Call FAQs

What is Will Call?
How do I pick up my ticket from Will Call?
Can a friend or someone I sold my ticket to pick up a ticket under my name at Will Call?
Buy Tickets

Get Your Tickets for Shambhala 2014

Six unique stages, over 300 acts, free camping, 3 days of fun on the farm.


    • Avatar of Andy


      April 3, 2014

      Hey Sam,

      Once your ticket has been shipped out, you will receive a Canada Post tracking number via email. You will be able to track your package via the Canada Post website with this number.

      We are currently processing December orders. If you placed your order in October or November and haven’t received a tracking number yet, please email sales@shambhalamusicfestival.com and we can provide you with additional details regarding the status of your order.

      Please include your PayPal transaction ID in your email as it will help us to assist you more quickly.

      Let us know if you need anything else.


  1. Avatar of Colin Gregory Stone

    Colin Gregory Stone

    April 6, 2014

    i haven’t received my ticket as of yet but on my email there is no tracking number and also said unconfirmed address, now its confirmed would that have made a difference?

    • Avatar of Andy


      April 7, 2014

      Hey Colin,

      Once your tickets have been sent out, you will receive a separate notification specifically stating that your order has been shipped. This notification will include a tracking number allowing you to follow your order to its destination. I suspect that you are currently just reviewing your initial PayPal transaction receipt and that your order hasn’t been shipped yet. We are currently shipping out January’s orders and are making it through about one month per week now.

      Confirmed versus unconfirmed makes no difference on our end, we would ship either regardless as we do send them via registered mail.

      If you placed your order for shipping within Canada, and you placed it in December or earlier, please email sales@shambhalamusicfestival.com and they will be able to provide you with more specific details. Remember to include your PayPal transaction ID in your email so they can assist you more efficiently.

      Thanks Colin,


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